COSTS & DESTINATIONS
Thanks for shopping with macfoxbike.com. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact email@example.com so we can provide you the order’s tracking number.
Currently, we provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.
We also provide Shipping to all provinces in Canada, but we DO NOT ship to PO BOXES or APO.
Kindly notice that all of our products are tax-inclusive, you will not be charged with extra tax when purchasing at our online store in the United States/Canada.
||1 business days
||3-5 business days
||Orders 0-$100 : $9.9
Orders $100+ : Free
||1 business days
||5-17 business days
Orders M20X : Free
Others : $150
US Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 3-5 business days
CA Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 6-18 business days
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1 business days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours,Click Here to Track Your Order). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email firstname.lastname@example.org, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.
If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.
If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. If it exceeds 2 hours, 25% of the order amount will be charged as a processing fee.
Change of Address: There is no fee for address changes before shipping.
Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $150. Macfox will provide a return shipping label, and the designated carrier will collect the return package.
Please Note: We do not accept returns for accessories that are not quality problems.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the costomer is also responsible for the return shipping cost of $150. Total fee are 10% of ebike cost+$150.
Replacements and exchanges:
A)If you successfully exchange the item, $20 will be charged as a processing fee.
B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.
C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150. Total fee are 10% of ebike cost+$150.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
We do not charge sales tax.
9272 JERONIMO RD STE 102&103 IRVINE, CA 92618
This is not the return address, contact us by mail and get the return address please.