Shipping Policy

COSTS & DESTINATIONS

Thanks for shopping with macfoxbike.com. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact customer@macfoxbike.com so we can provide you the order’s tracking number.

Currently, we provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO. 

We also provide Shipping to all provinces in Canada, but we DO NOT ship to PO BOXES or APO.

Please note that all of our products are tax-exclusive, and additional taxes will be charged during the payment process when purchasing from our online store in the United States/Canada.

SHIPPING TIME

Country	Processing Time	Shipping Time	Shipping Cost	Courier
US	1 business days	3-5 business days	Orders 0-$100 : $19.9 Orders $100+ : Free	UPS/FedEX
CA (X7 model only)	1 business days	5-17 business days	$150	UPS/FedEX

US Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 3-5 business days

CA Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 6-18 business days

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 business days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Tracking

• We’re preparing all orders within 1 business day, even during the busy season. Once your e-bike is ready, FedEx will pick it up as soon as they are able. Many U.S. carriers have notified us that they are currently operating at full capacity, so some delays are possible.

  As soon as FedEx collects your package, you’ll automatically receive an email with your tracking number. Most customers receive their e-bikes within 7–10 business days after pickup. Please note that tracking may take a little longer to update until FedEx scans the package at their next facility.

  Thank you so much for your patience and understanding—we’re here to help every step of the way.

Delivery Time Exceeded

International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email customer@macfoxbike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations & Changes

Before shipping

Order cancellation: You can cancel an e-bike or accessory order any time before it ships and receive a full refund. No processing fee.

Change of address: Address changes before shipping are free.

Replacements and exchanges: Exchanges before shipping have no processing fee. If the new order total differs from the original, you pay or receive the price difference only.

Delayed shipping: If we delay your shipment and you choose to cancel, there is no fee.

After shipping

Refuse delivery / cancellation after shipping: Once an order has shipped, it cannot be modified in transit. You may refuse the package. A $150 fee applies. Macfox will provide a return shipping label, and the designated carrier will pick up the package.

Change of address: If an address change after shipping succeeds, there is no fee. If the address change fails, you may refuse the package and a $150 fee applies.

Replacements and exchanges: If an exchange after shipping fails, you may refuse the package and a $150 fee applies.

Please note: After delivery, we do not accept returns for accessories that are not quality problems. (Before shipping, accessory cancellations are still eligible for a full refund as stated above.)

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: customer@macfoxbike.com
Monday-Friday, 9AM-6PM(PST)

This is not the return address, contact us by mail and get the return address please.