Customer service is amazing!
Everything is via email but they are very responsive and helpful!
The bike is amazing and my son loves it!
This bike looks so nice and I've heard really good things about it, but my question is what the max range on the highest power mode is using the throttle.
COULD YALL PLEAASSSSEEE RESTOCK ON THE X1S WITH PEGS :))
Hi there! Thank you for your interest in our Macfox X1S Commuter Ebike. We are sorry to hear that the version with pegs is currently out of stock. In the meantime, we have other great options available that we think you might like. Happy biking!
They feel nice and not cheap. Makes the bike pop out and look sick. They look cool when you’re doing wheelies also. All around great handles bars. My friend asked me for a pair for Christmas.
Thank you for taking the time to write a review for our Macfox E-bike Iridescent Handlebar Set. We are thrilled to hear that you are enjoying them and that they have added a cool and stylish touch to your bike. It's great to hear that they also feel high quality and are perfect for doing wheelies. We appreciate your recommendation to your friend and hope they will also love these handlebars as a holiday gift. Happy riding!
If I buy a chi battery would it fit on my Macfox x1 or no. I was looking at getting the super zx ranger.
Hi there! Thanks for your inquiry. We recommend checking with our team or the manufacturer of the Super ZX Ranger to ensure compatibility with your specific ebike model. Let us know if you have any further questions. Ride on!
I just want to say, these guys have been really great helping me out for the holidays. I ordered the Bs.Zay for my son for xmas and they accidentally sent me the wrong one (brown), and my son was REALLY wanting this version of the bike. With them being overseas, communication is hard to make efficient, but they offered me some options and then just agreed to send me the correct bike without me having returned the incorrect bike yet since we're so tight on the holidays. I'm not totally sure it'll make it here on time or not yet, but either way, I really appreciated them being flexible and making an exception to typical protocol (sending the bike I've got back before sending another) to make up for the accidental send of the wrong bike. Mistakes happen, and they handled it really well, and I just felt compelled to say thank you publicly since so many companies these days just don't deliver on customer service. The holidays can be so stressful as it is, so this was a relief getting the quickest solve we could for the situation.
I recently received my Macfox e-bike X1S B.S Zay Edition, and I’m extremely impressed. I opted for the dual battery option, which offers added convenience and extended range. The purple color combination is visually striking and really stands out. For its price range, it’s an excellent value—affordable yet still incredibly fun to ride. It’s a fantastic choice for anyone looking for a reliable and enjoyable e-bike.
Thank you so much for your kind words and for choosing our Macfox E-bike X1S B.S Zay Edition! We are thrilled to hear that you are impressed with its performance and the dual battery option. Our team put a lot of effort into designing a visually striking and affordable e-bike, so it's great to know that you're enjoying it.Your satisfaction is our top priority, and we are always here to assist you with any questions or concerns. Happy riding!
If you're on a budget, buy this bike. It has great range and its great or wheelies.
Very fun to sit on. Don’t ride mine. Don’t crash into mail box cuz my friend hurt his knee crashing into mail box. Also nice looking at. And maybe riding if you like that. Don’t buy if you get cold. U should get a car for that.
Thank you for taking the time to leave us a review. We're glad to hear that you find our Macfox X1S Commuter Ebike amazing and fun to sit on. We do recommend being careful and avoiding crashing into any mailboxes to prevent any potential injuries. We also agree that our ebike is a nice looking ride. Thanks again for your feedback!
Hi macfox I was wondering if the upgraded black version x1s had a half twist or full twist throttle, because I've heard different stories. Also, would I be able to add a second battery to my macfox that originally comes from a different bike? The diffee battery has the same wattage but slightly different aH power.
Hi there! Thank you for your inquiry about the Macfox X1S Commuter Ebike. Our upgraded black version does come with a half twist throttle. As for adding a second battery, it is always recommended to use the original battery for optimal performance. Hope this helps! Happy riding!
I bought a bs.zay on Thursday and want to know when it will if I live in Miami Gardens
Thank you for reaching out to us. We're so glad to hear that you purchased the bs.zay on Thursday. Our team is working hard to process and ship out orders as quickly as possible. Since you live in Miami Gardens, you can expect to receive your bike within 3-5 business days. If you have any further questions, please don't hesitate to let us know. We're happy to assist you in any way we can.
Hi Mac fox does this bike have the throttle on the right side or the left side?
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I do not any complaints so far. I had no problems with ordering, delivery and putting it together. I like how the tools were included to assemble.
I bought it as a gift for Christmas so I only rode it for a short couple of blocks just to test it out and it was a very comfortable ride.
I came home from a long day, Usual i parked my macfox E bike walked in my mansion and sat down. When i sat down i demanded my wife 3 beers and to get my food. After that i grabbed my e bike and took out the batterys then i threw them in my Macfox Battery Charging Explosion-Proof Box and went to sleep.
I woke up to the sound of screaming children when i walked into there room it looked like a bomb went off even though my charging station was outside.
I told them to be okay as I fell back asleep as i heard them yelling and pleading to get out since the door lock is outside their room. As i heard them fall back asleep after minutes of coughing
Can you change the throttle to the other side and make it a twist throttle.
i just wanted to know if a second battery will make the bike go any faster.
Hi there! Thank you for your inquiry. While having a second battery may increase the range of your E-bike, it will not necessarily make it go faster. The speed of the bike is dependent on other factors such as the motor and terrain. If you have any other questions, please don't hesitate to reach out. Happy riding!
I’ve been looking for cheap surrons or bikes like that and not I think I’ve found the bike I’m saving for personally I can’t work rn but I’ll see if my parents will be able to afford this sometime… if we can ever get one I’ll write a review for it. Macfox I hope I can eventually get one of your bikes.
are pegs going to be a future accessory
Hi there! Thank you for your interest in our Macfox X1S Commuter Ebike. We appreciate your feedback about the possibility of adding pegs as an accessory in the future. We are constantly looking for ways to improve our products and will definitely take your suggestion into consideration. Stay tuned for any updates on new accessories. Happy riding!
are u guys gonna sell pegs as a seperate acessory
Hi there! Thank you for your review. We appreciate your interest in our Macfox X1S Commuter Ebike. We do offer pegs as a separate accessory for purchase on our website in the next couple weeks. Thank you again for your feedback and please let us know if you have any other questions. Happy riding!
Great ebike with perfect purple colors for my daughter. I could not digest spending so much money for a Super73 which seems like a rip off, so when I saw this Macfox I was blown away by the great value.
Thank you for your kind words and for choosing our Macfox E-bike X1S x Bs.zay for your daughter! We're thrilled to hear that you find it to be a great value. We hope your daughter enjoys her new purple ride! Happy riding!
I ordered the x1s macfox dual battery it looks really cool, and I heard the range is really good! My question is how long it would take to ship to Utah.
Hi there! Thank you for your interest in our Macfox E-bike X1S x Bs.zay. We're so glad to hear that you ordered the dual battery and are excited about its cool design and great range. Our shipping times vary depending on location, but typically it takes about 4-7 business days to ship to Utah. If you have any further questions, please don't hesitate to reach out. Happy riding!
I getting a macfox for Christmas and I know how to wheelie and do tricks so should I get a bs.zay of x1s
Hi there! Thank you for considering the Macfox E-bike X1S x Bs.zay for your wheelie and trick needs. Both the bs.zay and x1s models are great for performing these stunts, so it ultimately comes down to personal preference. We hope you enjoy your new Macfox bike and have a fun time performing tricks with it! Happy riding!