Customer Reviews

Based on 120 reviews

are you able to pick up the bike instead of it getting shiped

Hi there, thank you for your question. Yes, you are able to pick up the bike instead of having it shipped. Please contact our customer service team for further assistance with arranging a pick-up option. Thank you!

Macfox x1

my experience was great I’ve owned e bikes the super 73 first bikes the s1 and a rx which costs an arm and a leg I ordered my x1 with duel battery’s and the front shocks it arrived in 3 days put it together and it’s been amazing no problems better than super 73s s1 and I get 2 battery’s for range . Frame is nicely painted . First ride after it charged I went 43 miles out to redrock up hills and back home with 2 bars still remaining for the price it’s perfect . Mostly throttle the first time . More than enough power for around town . I might upgrade the tires and put puncture resistant liners . But that’s about it. good price point for dual battery . And the seat is super comfy .

How fast does it go

Hi there! Thank you for your interest in our Macfox X2 Electric Mountain Bike. The maximum speed of this bike is 28mph. Let us know if you have any other questions. Happy riding!

Macfox definitely worth it

Absolutely phenomenal bike, plenty of power and very responsive. For the money you can’t really go wrong. Would recommend to anyone

Thank you for your kind words and for choosing our Macfox X1 Electric Commuter Bike! We are glad to hear that you are enjoying its power and responsiveness. We strive to provide quality products at an affordable price, and we are happy to hear that we have met your expectations. Thank you for recommending our bike to others. Happy riding!

Pretty fun!

This Bike is pretty fun! Love the 20” tires to help with off-roading. The instructions weren’t all that great but still fairly easy to assemble. Excited to ride it a lot this summer!

Thank you for your review! We are glad to hear that you are enjoying the Macfox X1 Electric Commuter Bike. We apologize for any confusion with the instructions, but we are happy to hear that the assembly was still easy for you. Have a great time riding this summer! Happy trails!

Macfox dual battery

I received my order and I was stoked about getting this bike. Bike was super clean and looks amazing the size is perfect for me ( I’m 5’8). Don’t worry about the extra parts if you ordered the dual battery and the accessories, all the parts will come just give it a couple days. I’ve ride this thing about 70 miles so far and it does great. I live in a place where it’s basically all hills, and this thing handles it fine. I’ve taken it on trails and rocky places it does great. If your thinking about getting this bike do, you won’t regret it.

Awesome Bike for preteen!

The bike is great! Built very well. Easy to assemble. My 11 year old loves it. Had trouble turning on the headlight but I messaged macfox and they told me how to do it in a rapid response. Hold down the + button for a few seconds and it tune on.


I would like to purchase this frame but I am curious what contents come with the frame?
Does it come with the rear suspension?
Does it come with handlebars or front forks?
What is the rear dropout width (mm)?

Please let me know and thank you

Hi! Thank you for your interest in our Macfox E-bike X2 frame. We're happy to answer your questions. Due to the high quality of the frame, the equipped products only include the items shown in the pictures. And the frame does not come with the rear suspension handlebars and front forks. At the mean time,may we know what is it for as we don't recommend just buying the frame. Hope this helps, and let us know if you have any other questions. Happy riding!

This bike is awesome but has problems

My bike came about a month ago it came with an issue we have not been able to solve it’s only going 25 mph and about 3 days ago the bike showed an err24 code and the back break lever snapped after the kickstand failed and the bike fell over my tires have popped 5 to 6 times I had to spend over $130 on inner tubes and I have not gotten any response from the developers of this bike in 4 days but overall this bike is really cool as long as it does not break.

Hi there, thank you for taking the time to leave a review for the Macfox X2 Electric Mountain Bike. We apologize for the issues you have experienced with your bike. Our team is currently looking into the err24 code and we will do our best to resolve it as soon as possible. We also take the kickstand and brake lever concerns seriously and will work towards improving those areas. Thank you for bringing these to our attention. Our customer would reach out to you ASAP.We appreciate your feedback and hope you continue to enjoy the bike. Have a great day!

Fun bike, great price

It's a great bike for the price

Can we put these

On M20X?

Hi there, thank you for your question! Unfortunately, the Macfox X1 fenders are not compatible with the M20X model. We apologize for any inconvenience this may cause. Thank you for your interest in our products. Have a great day!

Great bike

Great bike for my city commute. It’s comfortable and I feel safe

Good Light - 1 change could make it GREAT

The easy of installation and fact that the bike and light are wired for immediate use are major pluses for this light. We needed something more than just the reflector on the back as the bike could not be seen at night. The taillight provides great visibility when riding at night. The one change that would make the light GREAT would be to have it flash when the brakes are pulled.

I love the bike just one problem

I love the bike just one problem it’s only going 25mph on the highest mode even though on the box it says 28mph and I’ve watch many YouTube vids on the bike and it shows them going 28+ is there anything I have to do to get full power?

Hi there, thank you for your feedback on the Macfox X2 Electric Mountain Bike. We are happy to hear that you love the bike! Regarding the speed,our customer are trying to contact you to solve this issue. At the mean time, we suggest checking the tire pressure and making sure the battery is fully charged for optimal performance. If you have any further concerns, please don't hesitate to reach out to our customer service team. We are always here to help. Thank you for choosing our product.

Solid product. Works great

Solid product. Works great

It’s great. MACFOX had great products

Great with small problems

I love the bike and it does everything I expected it to do. Except the screen came cracked from shipping

best bike ever

it is comfortable and fast and good its just the greatest bike on earth

Pretty fast and is amazing on sand

Fantastic bike

Awesome product! Got one for a Christmas present and absolutely love it. Just wanted to say that you make a great product I’ve put 125 miles in 4 days on it!

Incredible E Bikes!

We just got two X1s one in black and one in brown and are already so excited about them. They were very easy to put together and look so sleek. They ride so smooth! We plan to take them on paved city paths and dirt adventure trails! Can’t wait to put them to the test and really get them out there soon.

*we received our bikes as part of a partnership but my opinions are my own based on our experience with the bikes*

I am very happy with my purchase. I emailed Macfox about the shipping status on the bike. They emailed me back right away with info. When it did get shipped they notified me right away, and I was able to track it. It arrived a day earlier than it said. The bike is beautiful. Macfox rocks!!!

Was a little worried since I couldn’t get a hold of customer service for a while but I’m happy to say this arrived before Christmas I’m going to have one happy kid

Great bike, would reccomend but needs upgraded brakes

I love my X1 and use it all the time. It has gone through all sorts of storms and snow flurries that an e-bike definitely should not be taken through. My only complaint is the brakes are awful, but you could upgrade everything on this bike and it would cost you less than a Super73 Z1. 550 miles and still going